Credit Refund Policy for Account Balance

Thank you for choosing Sonic Leads. We appreciate your business and strive to provide the best services possible. This refund policy outlines the terms and conditions regarding the refund of the remaining balance of account credits.


  1. Account Credits:
    • Account credits refer to the pre-paid funds that customers deposit into their Sonic Leads account for the use of purchasing leads.
  1. Refund Eligibility:
    • Refunds will only be considered for the remaining account credits in situations where Sonic Leads fails to deliver the agreed-upon products or services.
  1. Refund Process:
    • Customers must submit a refund request in writing, detailing the reasons for the request, to support@sonicleads.com.
    • The refund request will be reviewed within 10 business days, and the customer will be notified of the decision.
  1. Non-Refundable Situations:
    • Account credits are non-refundable in cases where the customer has violated the terms of service or engaged in any fraudulent activities. Account credits which have been used to purchase leads are non-refundable.
  1. Partial Refunds:
    • In cases where only a portion of the account credits is eligible for a refund, the refund amount will be calculated based on the unused portion of the credits.
  1. Refund Method:
    • Refunds will be issued using the original payment method or any other method agreed upon by both parties.
  1. Processing Time:
    • Refunds, if approved, will be processed within five business days after the customer has been notified of the decision.
    • Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
  1. Contact Information:
    • For any questions or concerns regarding refunds or this policy, please contact our customer support at support@sonicleads.com.
  1. Policy Updates:
    • Sonic Leads reserves the right to update or modify this refund policy at any time. Customers will be notified of any changes through the app.sonicleads.com website.

By purchasing Sonic Leads through your account, you agree to abide by this refund policy. Please review this policy regularly for any updates or changes.


Thank you for choosing Sonic Leads.